The new support portal is active.

This will enable a smooth and versatile interaction with our company, offering significant benefits:

• integration with the Service Catalog according to the type of service/product used
• requests constant monitoring
• access to dedicated FAQ
• be the first to receive updates and information about latest solutions developments
• product user manual access.

You can access the dedicated portal for technical support by following this link:

support.tecnoteca.com/CustomerPortal

If you have any questions or difficulties accessing the portal, please contact us at customercare@tecnoteca.com.

The Customer Portal is a new, streamlined way for customers to access our customer service. It will complement our existing email (helpdesk@tecnoteca.com) and telephone services, with the latter remaining available for customers with dedicated access and for urgent cases. The web portal consents an easy access to our services: your requests will be processed into our systems and handled in the shortest possible time, reducing waiting and intake times. Furthermore, the portal will enable you to monitor the progress of your request, provide additional information or responses, and engage in dialogue with our team until the request is fully addressed.

Besides, with the new portal you can discover and learn more about our technologies, deepen the potential and the main features to innovate the customer care and support services.

Should you require any further information or have any queries, please do not hesitate to contact our customer service department via the new portal.

Updates and news will always be available on our website (www.tecnoteca.com) or on the company's social channels.